CelcomDigi Berhad Reports 9 % Increase in Q1 2026 Net Profit and Announces Interim Dividend

CelcomDigi Berhad (KL:CDB) released its first‑quarter 2026 results on 13 May 2026. The company’s net profit for the period ended 31 March 2026 rose to RM418 million, up 9 % from RM384 million reported for the same period a year earlier. The increase was attributed to lower operating expenses and reduced device costs.

Financial Highlights

  • Net profit (Q1FY2026): RM418 million
  • Net profit (Q1FY2025): RM384 million
  • Revenue (Q1FY2026): RM3.21 billion, flat year‑on‑year
  • Guidance for service revenue and EBITDA: “low single‑digit growth”
  • Capital expenditure: 12 %–13 % of total revenue

CelcomDigi remains the largest mobile network operator in Malaysia by subscriber base. Its market cap as of 11 May 2026 stands at RM35.43 billion, with a 52‑week high of RM4.00 and a low of RM2.90. The price‑to‑earnings ratio is 23.26.

Dividend Declaration

The company declared an interim dividend of 3.4 sen per share, payable on 30 June 2026.

Strategic Focus on Customer Experience Through Artificial Intelligence

In a separate statement, CelcomDigi highlighted its ongoing transformation of the customer experience (CX). The company is deploying artificial intelligence (AI), automation, and integrated support across all service channels to deliver faster, more consistent, and easier interactions for its more than 20 million subscribers. Initiatives include:

  • AI‑driven support: Enhancing real‑time responses and issue resolution.
  • Automation and analytics: Personalizing interactions while retaining human touch when needed.
  • Omni‑channel integration: Linking digital platforms, call centres, and physical stores.
  • Express Lane in selected stores: QR‑code‑based access to call‑centre specialists via WhatsApp or voice call.

These measures aim to strengthen CelcomDigi’s market position and add tangible value for customers.

Board Expansion: Appointment of Former Petronas CFO

CelcomDigi has expanded its board of directors by appointing a former Chief Financial Officer of Petronas as a director. The new director will contribute strategic financial oversight and industry expertise to the company’s governance.

Summary

CelcomDigi’s Q1 2026 results demonstrate solid profitability growth and a stable revenue base, supported by cost efficiencies. The company’s commitment to enhancing customer experience through AI and automation underscores its focus on service differentiation. Meanwhile, the appointment of a seasoned finance executive to the board signals an emphasis on strong financial stewardship as the company navigates its growth trajectory.