Firstsource Solutions Ltd: A Rising Star in Financial Crime and Compliance
In a significant development for the IT services sector, Firstsource Solutions Limited, an India-based company renowned for its expertise in information technology-enabled business process management (BPM) services, has been recognized as a ‘Star Performer’ and a ‘Major Contender’ in the Everest Group’s Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This accolade, announced on August 12, 2025, underscores the company’s remarkable year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers.
Firstsource Solutions, operating through segments like Banking and Financial Services (BFS), Healthcare, Communication, Media, and Technology (CMT), and Diverse Industries, has consistently demonstrated its ability to innovate and grow. The company’s BFS segment, for instance, leverages technology-driven solutions to enhance customer experiences in the financial sector, while its CMT segment focuses on customer experience management and digitally enabled contact center solutions.
The recognition by Everest Group highlights Firstsource’s strong UK presence and its expanded scope from fraud specialization to end-to-end FCC operations. The company’s AI-powered, BPaaS-led delivery model has been pivotal in this transformation, showcasing its commitment to reshaping FCC delivery through its differentiated UnBPO™ strategy.
This dual recognition is not just a testament to Firstsource’s ongoing innovation and investments but also marks a significant milestone in its journey as a leading global provider of specialist domain-led Business Process Services (BPS). As part of the RP-Sanjiv Goenka Group, Firstsource continues to set benchmarks in the IT services industry, driving superior patient engagement, financial experiences, and improved financial performance for its clients.
The company’s market capitalization stands at a robust 236,040,000,000 INR, with a close price of 366.25 INR as of August 10, 2025. Despite fluctuations in its stock price, with a 52-week high of 422.3 INR and a low of 270 INR, Firstsource’s strategic initiatives and market positioning suggest a promising trajectory ahead.
As Firstsource Solutions Limited continues to expand its footprint and capabilities, stakeholders and industry observers will be keenly watching its next moves in the dynamic landscape of IT services and financial crime compliance. This recognition not only enhances its reputation but also positions it as a formidable player in the global market, ready to tackle the challenges and opportunities that lie ahead.