Teneo AI Announces Contact Center Connector Framework

Artificial Solutions International AB (Teneo AI) released the Contact Center Connector Framework (CCCF) on 14 October 2025. The framework is intended to simplify the integration of voice‑first AI agents with leading Contact Center as a Service (CCaaS) platforms.

Key Features of CCCF

  • Unified Integration – Eliminates fragile custom connectors, enabling a single, scalable interface to multiple CCaaS providers.
  • Speed and Scalability – Designed for rapid deployment, allowing enterprises to bring production‑ready AI call automation online faster than with traditional methods.
  • Operational Control – Abstracts telephony details such as session control, barge‑in, hold, and transfer, reducing the need for hand‑authored scripts or labor‑intensive workflow definitions.
  • Voice‑First Architecture – Optimised for complex, multi‑turn conversations, the framework supports AI agents that can manage customer interactions without pre‑defined scripts.

Strategic Implications

The framework positions Teneo AI as a key facilitator for enterprises looking to modernise contact centers with conversational AI. By reducing integration complexity, Teneo aims to lower time‑to‑value for clients and encourage broader adoption of AI‑driven customer service solutions.

Financial Context

On the day following the announcement, Teneo AI’s shares closed at SEK 0.554 on the Swedish Stock Exchange. The company’s market capitalisation stands at 345 million SEK, with a 52‑week high of SEK 0.949 (May 2025) and a 52‑week low of SEK 0.29 (October 2024). The price‑earnings ratio is negative at –3.33, reflecting the company’s investment‑heavy growth strategy.

Summary

Teneo AI’s introduction of CCCF represents a significant step toward simplifying AI integration in contact centers. The framework’s focus on speed, scalability, and operational control aligns with industry demand for reliable, production‑ready AI solutions. The announcement follows the company’s broader mission to deliver enterprise‑strength conversational AI across languages, platforms, and channels.