TTEC Holdings Inc. Expands Operations in India with New Customer Experience Center

In a significant move to bolster its global footprint, TTEC Holdings, Inc., a leading provider of customer engagement, experience consulting, care, and technology solutions, has announced the expansion of its operations in India. The company has inaugurated a new Customer Experience Center in Mohali, also known as Sahibzada Ajit Singh Nagar (SAS Nagar), marking a strategic step in its growth trajectory.

This expansion is not just a testament to TTEC’s commitment to enhancing customer experiences worldwide but also a significant boost to the local economy. The new center is set to create 400 new jobs, providing a substantial employment opportunity in the region. These positions are primarily aimed at supporting a major U.S.-based healthcare organization, showcasing TTEC’s pivotal role in facilitating global healthcare services through its innovative technology solutions.

The Mohali center is strategically located to leverage the area’s English-proficient talent pool and cultural alignment, ensuring that TTEC can deliver top-notch customer service experiences. Initially operating from C-205, Phase 8B, the center is poised for future growth and expansion, with plans to relocate to Quark, further solidifying its presence in the region.

TTEC’s expansion into Mohali is powered by its AI-enabled technology suite, including TTEC Perform, TTEC Let Me Know, and TTEC Clarity. These technologies are at the forefront of delivering enhanced customer service experiences, enabling TTEC to maintain its position as a global leader in customer experience (CX) technology and services.

The company’s decision to expand in India aligns with its broader strategy to tap into emerging markets and leverage local talent to drive global operations. With a market capitalization of $187.87 million and a recent close price of $3.81, TTEC’s strategic moves, such as the Mohali expansion, are crucial for its growth and sustainability in the competitive IT services sector.

President of TTEC Engage, John Abou, highlighted the significance of this expansion, stating, “Today’s customer experience is tomorrow’s competitive advantage.” This expansion not only underscores TTEC’s commitment to innovation and excellence in customer service but also its dedication to contributing positively to the communities it operates in.

As TTEC continues to expand its operations in India and beyond, its focus on leveraging cutting-edge technology and local talent will undoubtedly play a pivotal role in shaping the future of customer experience services globally.