TTEC Holdings Inc. Expands Operations in India with New Mohali Customer Experience Center

In a significant move to bolster its global footprint, TTEC Holdings, Inc., a leading provider of customer engagement, experience consulting, care, and technology solutions, has announced the expansion of its operations in India. The company has inaugurated a new Customer Experience Center in Mohali, also known as Sahibzada Ajit Singh Nagar (SAS Nagar), marking a strategic step in its international growth strategy.

The new center, which is set to create 400 new jobs, is designed to support a major U.S.-based healthcare organization. This expansion not only highlights TTEC’s commitment to enhancing customer service experiences but also underscores its focus on leveraging cutting-edge technology to meet the evolving needs of its clients. The Mohali center will utilize AI-enabled technologies such as TTEC Perform, TTEC Let Me Know, and TTEC Clarity, which are integral to delivering superior customer service experiences.

TTEC’s decision to establish the center in Mohali was influenced by the region’s English-proficient talent pool and cultural alignment, which are crucial for maintaining the high standards of service that TTEC is known for. This strategic location choice reflects the company’s dedication to tapping into local expertise while ensuring seamless integration with its global operations.

The expansion comes at a time when TTEC’s stock has been under scrutiny, with a close price of $3.81 as of May 4, 2025, and a 52-week low of $3.11 recorded on March 12, 2025. Despite these fluctuations, the company’s market capitalization stands at approximately $187.87 million, indicating a resilient market presence.

As TTEC continues to expand its operations in India, the new Mohali center is poised to serve as a hub for innovation and excellence in customer experience solutions. This move not only strengthens TTEC’s position in the IT services sector but also contributes to the local economy by creating job opportunities and fostering technological advancement.

In summary, TTEC Holdings Inc.’s expansion into Mohali is a testament to its strategic vision and commitment to delivering exceptional customer experiences through innovative technology solutions. As the company continues to grow, it remains a key player in the global IT services industry, driving forward with its mission to enhance customer engagement and satisfaction.