TTEC Holdings Inc. Financial Update and Expansion in India

TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer engagement, experience consulting, care, and technology solutions, recently announced its financial results for the first quarter of 2025. The company reported a revenue of $534.2 million, marking a 7.4% decrease from the previous year. Net income stood at $3.2 million, or 0.6% of revenue, while non-GAAP net income was $13.6 million, or 2.6% of revenue. Adjusted EBITDA was reported at $56.4 million, representing 10.6% of revenue. Despite the decline in revenue, TTEC has reiterated its outlook for the full year 2025.

In addition to its financial performance, TTEC has made significant strides in expanding its operations in India. The company announced the opening of a new customer experience center in Mohali, also known as Sahibzada Ajit Singh Nagar (SAS Nagar). This expansion is set to create 400 new jobs and is aimed at supporting a major U.S.-based healthcare organization. The new center will utilize AI-enabled technology, including TTEC Perform, TTEC Let Me Know, and TTEC Clarity, to enhance customer experience.

The expansion in India aligns with TTEC’s strategic focus on leveraging technology to improve customer engagement and experience. The company’s market capitalization stands at $187.87 million, with a close price of $3.84 as of May 5, 2025. Despite a negative price-to-earnings ratio of -0.57, TTEC’s recent initiatives indicate a commitment to growth and innovation in the IT services sector.

Overall, TTEC Holdings Inc. continues to navigate the challenges of the current market environment while pursuing opportunities for expansion and technological advancement. The company’s efforts in India and its reaffirmed outlook for 2025 reflect its strategic priorities and resilience in the face of industry headwinds.